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    Skills Up Traning

  • It’s Not Magic,It’s Training…

    In an age populated by words like “digital transformation” and “big data” there is one question that we hear again and again – “how do you learn all this stuff?”

    Sure, webinars are great and online tutorials can easily address a specific question, but how does the average business person actually figure out how all the digital tools surrounding communication and telecoms come together into a useable system?

    Are some people just able to see the big picture more easily than others and, as a result, the rest of the population is just le? out in the cold when it comes to paradigm-shifting technology?

    Of course not. The downside is that most, if not all, of the early adopters of integrated communications technology did have to figure it out as they went along, but not these days. In fact, even among early adopters, there are often questions about the “big picture” and with so many variables in infrastructure and need, understanding them can be extremely frustrating.

    That was one of the catalysts for the creation of Skill UP– we designed it not only to help businesses effectively train staff in sales and process development, but also to effectively teach front line workers about the technical side of telecoms. A?er all, if you can’t use it, you certainly can’t sell it.

    Now you might be thinking that there is a plethora of sales training companies out there – and you’d be right. On the other hand, there are a handful of people in South Africa that truly understand the world of telecoms AND know how to effectively train others – they see the big picture, they have been immersed in the technology their entire career, and they know how to communicate it.

    Sales, telesales, process development and deployment, and of course, understanding the telecom business – from assessment to troubleshooting and with a special emphasis on VOIP and the myriad of options available within that structure.

    Those people are absolute gold mines and none more so than Felicity Menge, who brings all this and more to Skill UP.

    Felicity has been in the telecoms business for over two decades and possesses the knowledge to teach marketing, product development, network operations, technology evolution and competitive dynamics.

    What makes Felicity’s ability to train even more important is that because of her broad knowledge of the industry, we can customize training for any company – and any platform. This isn’t generic training, this is custom-tailored to your needs and the needs of your customers. If you are ready to learn from one of the well-respected telecoms experts in the country, then join Felicity and Skill UP to see how our training can drastically change how your team performs. Another amazing thing about Skill UP?

    We can draft a completely customized training just for you – need a specific course on, for example, Samsung products? No problem. Skill UP is here to be your training partner no matter what your needs are.

  • SkillUp provides world class communication training to assist companies in how best to serve their customers and grow their business with effective training.

    To EDUCATE and bring knowledge to those who embark in the world of Telecoms.

    • Product Training
    • Sales training
    • Telesales training
    • Project management
    • VoIP 1st line troubleshooting training
    • VoIP 2nd line technical support
    • VoIP hardware installation (ADSL modems, Gateways, IP PBX)
    • Customer service

    To EMPOWER, design and provide personalized branded training to the Service Providers representatives and channel partners on products and services, incorporating the company’s revenue strategy, growth and branding.

    • Product training
    • Sales training

    To INFORM users how to enjoy and gain the benefit of your technology and improve productivity, client experience and confidence in their abilities.

    • User handset/application/softphone training
    • User system training
    • Telephone etiquette

    RECRUITMENT

    Research shows that it takes almost a year for a new employee to become fully acclimated to an organisation, but productivity can happen sooner than that if you have SKILL UP assisting with your on boarding training.

    Companies who thrive in today’s economy all have one thing in common - excellent employees. The people within an organisation is what makes a company unique. It is the biggest and most valuable asset in any organisation. Surprisingly, an organisations staff is also its largest expense, but it’s an expense that can yield the highest return on investment as long as that investment goes into something that maximises an employee’s potential.

    Whether you require individual, group, internal, external or outsourcing training and recruitment in the Telecommunications industry - SKILL UP is best suited to provide you with the right solution, the first time.

  • Training Provided Cost Per Candidate Duration
    Product & Offerings - 1 Day
    Product, Offerings and Sales - 2 Day
    Telesales - ½ Day
    First line Support - ½ Day
    Technical Training - 2 Days
    Personalized branded training -  

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  • PHONE: +27 86 671 8851
  • FAX: 086 671 8851
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